The month might end quite well for certain users of the Paris transport networkn. While the residents of Cergy-Pontoise are facing a bus strike since November 7, Île-de-France Mobilités confirmed this Monday dcompensation measures for the affected travelers. Holders of a monthly or annual Pass Navigo will be reimbursed up to three months of subscription, for a total of €261.60 maximum.
80,000 people affected
This is not the first time that Île-de-France Mobilités has implemented such a measure. Already in March 2023, a reimbursement platform was set up.users' position on the RER lines A, B, C, D and the Transilien P line due to delays and recurring issues on these lines throughout the year 2023.
BUS | 🚍 Grève des bus à #CergyPontoise : vers une sortie de crise et un remboursement pour les usagers
— Cergy-Pontoise (@CergyPontoise95) February 11, 2025
Après 3 mois de perturbations, la médiatrice a remis ses recommandations. Nous espérons une reprise complète du service le 3 mars. ✅
1/2 🧵 pic.twitter.com/WdMB95PBnN
While this reimbursement is directed only at users of the Cergy-Pontoise bus network, it still affects nearly 80,000 people. To take advantage of it, you need to provide proof of a valid pass for at least one month of the strike, and be residing or working (or studying) in the area served by the bus lines affected by the strike. A refund application form and a dedicated platform on the Île-de-France Mobilités website will be available to users starting February 27.
In addition to the annual and monthly Navigo passes, other eligible passes for reimbursement include those for Seniors, m.ais also Imagine R Students and Schools, Month of 50% Discount and Month of 75% Solidarity. Their reimbursement will be proportional to the discount applied to each of these packages.
A reimbursement planned but still waiting
Announced in mid-January, this reimbursement is part of the new contracts linking the organization to the transport operators, providing for automatic compensation when the service drops below 33% of the usual offer. In this case, the social movement led to a total suspension of buses for several weeks due to a conflict between the management and the employees of Francilité Seine and Oise, before a partial resumption.
[grève des bus à Cergy-Pontoise]
— Alexandre Pueyo (@alexandrepueyo) February 10, 2025
✅ Un remboursement des usagers est déjà acté ! 261 € pour un Navigo.
✅ Vers une sortie de crise ? Nous l’espérons grâce au travail réalisé par la médiatrice d’ @IDFmobilites
▶️ J’espère que l’opérateur acceptera les 7 propositions pic.twitter.com/tlqz9EXrtt
However, users will have to wait a bit longer to receive this amount, as the payments are conditioned on the resolution of the conflict. According to Le Parisien, some progress seems to be taking shape: this Monday, the mediator appointed by the Prefect presented seven crisis exit options. Île-de-France Mobilités is now urging the operator Lacroix Savac to accept them to move the negotiations forward.