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The Paris tourist office is closing its doors for good

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The Editor

©Ville de Paris

Starting from January 12th, the last physical welcome center of the Paris Tourist Office will close its doors to prioritize a digital tourist concierge service.

On January 12th, the Tourism Office - Paris I Love You will officially close the doors of its last "physical" welcome point located near the Eiffel Tower. The shift towards more digital information methods is one of the main reasons for this decision. The Tourism Office will now only be accessible in a digital format.


SPOT24 closed to the public starting Sunday, January 12

In April 2024, in anticipation of the Olympic Games, the Tourist Office moved from rue de Rivoli to the 7th arrondissement, right at the foot of the Eiffel Tower. Named SPOT24, this spot aimed to be a welcome and information center for tourists looking to explore the city, but it also featured a souvenir shop, a café, and an Olympic exhibition. Previously, the Tourist Office had five welcome points scattered throughout the capital. However, as explained by a source close to the matter to L’Écho Touristique, “the mod&e...

the cost of physical reception is very high and is not necessarily effective or adapted to new digital uses ». 

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 », explains Corinne Menegeaux, the general director of the Paris tourist office to L’Écho Touristique. « I find it unfortunate because even though we rely more on the internet now, it’s always nice to have a physical person to talk to. Someone who can give you surprising addresses », shares Addy, a tourist from Texas, interviewed by France 3 régions. 

Instead of welcome points, there’s « a tourist concierge service 7 days a week, reachable by phone, but…Starting Monday, January 13th, WhatsApp instant messaging will be available to provide personalized advice and cater to the needs of visitors either in advance or on-site, as stated by *Paris Je t’aime*. The app launched during the Olympic Games also offers additional information. A network of partners including “kiosks, post offices, membership organizations, and tourism stakeholders” will be developed to allow visitors in the capital to **connect with someone** and [get the necessary information](https://www.lebonbon.fr/paris/news/plus-influenceurs-ne-verifient-pas-leurs-sources-avant-partager-information/) from various locations around the city. To contact the Paris tourist office, dial **01 49 52 42 81** (line active starting January 13, 2025).