The 1st of January 2025 marked a little revolution in the world of transportation: the disappearance of zones and the introduction of a single ticket. A major change that allowed Liberté+ users, who were previously limited to central Paris, to travel without limits thanks to their subscription. But wait, not everything went smoothly, and some travelers are still paying the price, quite literally…
Turnstiles That Don't Turn Right
It’s been over a year now since travelers on the RATP and SNCF networks have been able to move freely in the Île-de-France, without worrying about restrictions, connections, or types of transports used. At least, that’s how it looks on paper. In reality, the situation is a bit different, as 13 months p...
Later, some continue to notice irregularities in the monthly statements, particularly trips that were charged twice.Si vous validez votre Navigo moins que 2 fois par jour, je vous conseille de vous intéresser au pass Liberté+, qui comptabilise vos trajets et vous débite le montant en fin de mois (qui change donc à chaque fois). J'ai économisé 400€ cette année grâce à ça
— Menica Folden 🦒 (@MenicaFolden) December 15, 2022
Indeed, the disappearance of the paper ticket has brought along a number of computer and technological bugs. While trips are supposed to be valid for 2 hours, some users have noticed they were charged twice after switching between two different modes of transport. This issue seems to be partly linked to certain misconfigured validators, which have been reported by the transport authority since… 2019!
Solutions That Are Taking Too Long
This malfunction, which has been pointed out for a while now, affects around 10,000 ticket machines, but is supposedly being fixed. At least, that’s what Île-de-France Mobilités (IDFM) announced last year, without any effective changes just yet.
in case of defective validators or incorrectly indicated matches, which for example involves changing stations.🚨 Attention, coup de gueule contre la RATP de Paris! 😡 Chaque fois que je fais le changement de la station Pont de l'Alma RERC à la ligne 9 Alma, avec le passe Liberté+ de la @GroupeRATP me débite 2 billets en moins de 10 minutes pour le même trajet!#RATPvol #ArnaqueRATP #RATP
— souad (@notprivatesou) January 13, 2024
Not only do some keep paying over and over, but unfortunately, they then find themselves faced with a customer service that is deaf to their complaints, and shines with its silence, to the great dismay of users. A specialized mediator is expected to be set up in the spring by IDFM to resolve unresolved ticketing disputes. One thing is for sure, they'll have a lot on their plate.